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Courses portfolio: Client engagement skills
Programme content
| Day 1 | |
| The ConSulT process | |
| Entry | Understanding clients and organisations; profiling; creating a favourable initial impact |
| Contracting | Transaction management; handling formal client meetings. How to handle difficult questions |
| Day 2 | |
| Diagnosis | Positioning, states of readiness and preparing the case for intervention Setting up doable projects: client handling skills, focusing on critical meetings in the life of a project |
| Intervention | Influencing; negotiation; presenting an articulate case; change management |
| Closure and action planning |
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Core Consultancy Skills
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What our clients say
"The concept & content match with our need, the people are experienced and professional."
Jari Hietala, Finpro
"The training is practical, with lots of tools to take away"
David Saint, Action Planning
"We didn't expect to learn so much about the strengths and weaknesses of our consultants through the training. It was an extra spin off benefit to us.."
David Watts, CCD
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Elevation Learning is a registered training centre for the Chartered Management Institute and endorsed training provider for the Institute of Business Consulting.