Consultancy process course

Programme content

Day 1 (9:00 – 6:30)
*The CONSULT* process**	Introduction to the CONSULT delivery process – the basis of the remainder of the course
Entry 1 – How to build client relationships	All consultants need a basic understanding of this process so that they can engage with clients not only on a technical but also a commercial basis.
Entry 2 – positioning yourself effectively with clients, and influencing them	Consultants must have appropriate interpersonal as well as consultancy skills to conduct entry well. This session provides the opportunity to practise the skills of making a good initial impression on new clients.
Contracting 1 – understanding what a client really needs	This session presents an approach that will be helpful to all consultants, whether or not they are responsible for the initial negotiation and selling of projects.
Contracting 2 – how to set up and run a consultancy project	We assume that participants will be familiar with planning techniques to the extent they need them in their work. This session therefore concentrates on estimating and management processes in the consultant/client environment.

Day 2 (8.30 – 5.00)
Diagnosis 1 – the consultancy problem solving process	A consultant's work is largely directed to solving problems. The problem solving method used should be chosen to match the nature of the problem.
Diagnosis 2 – methods of data collection	Data collection can be the most time consuming aspect of a project and therefore needs to be carried out with expertise.
Intervention 1 – creating change in organisations	The test of a good consultant is not only to come out with good solutions, but also to make things happen at the client. This session will look at issues and techniques involved in managing change.
Intervention 2 – how to communicate effectively with clients	Consultants need to be able to conduct client meetings of various kinds. The initial meeting has been covered already; this session will cover meetings of different kinds: how to prepare for and conduct them well.
Closure and action planning	There will be many pressures back at work that will make it difficult to apply what has been learned on the course. The aim of this session is to facilitate the translation of the learning into practice.

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Core Consultancy Skills 20-22 February

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What our clients say

A wonderfully interactive course with lots of practical exercises.

Veera Rasanen, Finpro

The training is practical, with lots of tools to take away

David Saint, Action Planning

We didn't expect to learn so much about the strengths and weaknesses of our consultants through the training. It was an extra spin off benefit to us..

David Watts, CCD