Courses portfolio: Facilitation skills for consultants

Programme content

Day One (0900 – 1830)
Facilitation skills for consultants	An overview of the course and introduction to the topic
Context of the facilitator role	Posing the question of how to define a successful assignment from the differing perspectives of client, consultant and firm. Looking at the types and uses of workshops.
Skills of the facilitator	A refresher on the important skills of listening and questioning. Exploring the differences between listening as an ally or adversary. Using productive questions to surface information effectively and efficiently.
Your impact as a facilitator	The messages you send as a facilitator are considerably more than the words you speak. This session will look into how to use your body language and voice to best effect
Bringing the skills together	An opportunity to practice your listening and questioning skills with a client group to help them explore their needs
Behaviours of the facilitator	What to do and what not to do to bring out the best in your workshop and meeting participants. Learning how to observe behaviours in a group.
Day Two (0830 – 1700)
Styles of facilitation	Exploring different styles of facilitation, looking at the advantages and disadvantages of Tell versus Ask and when each style might be appropriate. Handling differences of opinion and difficult people.
Preparing for a successful event	Clarifying the purpose and understanding the desired outcomes of the event. Determining who should attend and designing the agenda.
Workshop tools	Selecting appropriate workshop tools to maximise the quality and quantity of input from your workshop or meeting participants.
Bringing it all together	An opportunity to facilitate a problem-solving workshop on behalf of the client and receive feedback on your facilitation skills.
Learning review and next steps	Embedding new skills requires action on your part. This session will help you to translate your learning from this course into new behaviours back in the workplace.

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What our clients say

"The concept & content match with our need, the people are experienced and professional."

Jari Hietala, Finpro

"The training is practical, with lots of tools to take away"

David Saint, Action Planning

"We didn't expect to learn so much about the strengths and weaknesses of our consultants through the training. It was an extra spin off benefit to us.."

David Watts, CCD