developing
excellence in engagement
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A new prospective client calls you up
"We need someone to work with us on a critical project. It needs to be done yesterday! So could you start tomorrow?"
Bear in mind that clients learn from our responses. What are you signalling if you say yes? You have nothing else on? You are responsive and flexible? Consider what you will have "trained" the client to expect in future and how they will value you on the basis of how you respond.
Training
Public accredited courses
What our clients say about our courses
This week I have been practising the things I learnt and it has made a big difference (in a positive way!) to how I feel about my assignment. The formal preparation for meetings has allowed me to get far more out of them, and the whole fact-finding, conclusion, recommendation exercise has helped clarify my thinking in the business case I am working on. Altogether, I am feeling so much more confident and enthusiastic about my job.
Elevation Learning is an approved training centre for the Chartered Management Institute and endorsed training provider for the Institute of Consulting.
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